Experience & Service
Terms & Conditions
- All prices for Flight Experience Australia are in AUD currency, unless otherwise stated.
- Gift vouchers are only valid at the Flight Experience store of issue. Normal flight vouchers are valid for 36 months and cannot be redeemed or booked after your vouchers' expiry date. Vouchers & bookings purchased through a promotion or using a discount code may have shorter expiry dates, see individual promotion conditions below. If purchased with a discount code or during a discounted promotion, and there is no specific terms & conditions stated here for that code or promotion, the default voucher expiry is 12 months from date of purchase.
- You can change the day or time of any booking up to 48 hours prior to your booked time. If you need to cancel or postpone your experience within 48 hours, there is a rebooking fee of up to $50.
- If you do not show up for your booking and you have not changed the booking at least 48 hours prior to the experience start time, your voucher can be cancelled without refund.
- Refund requests made within 7 days of purchase will incur an admin fee of 20% of the purchase price. Refunds are only available to the purchaser for valid vouchers. After the elapse of 7 days from the purchase date, no refunds will be granted for ‘Change of Mind’.
- Gift vouchers can be upgraded by simply paying the difference between the value of the gift voucher and the current price of the new experience duration requested. Vouchers can not be downgraded.
- Gift Vouchers do not show a price for the Flight Experience package for which they are valid and cannot be redeemed for cash.
- For security purposes you may be asked to present a form of photo identification with your Voucher before you will be granted entry to the Flight Experience Simulator. We reserve the right to refuse you entry to the Flight Experience Simulator if you do not produce appropriate photo identification, in which case your Voucher may be cancelled and you will receive no refund.
- Our recommended minimum age is 8, although we are happy to fly with younger children but they must be supervised by a parent or guardian. It is good to keep in mind that our simulators are used for professional pilot training, they require a lot of instruction and understanding to operate. There is no maximum age.
- You will be refused entry to the Flight Experience Simulator if, in our reasonable opinion, you appear to be under the influence of alcohol or drugs or are physically incapable of using the Flight Experience simulator. In this situation your Voucher will be cancelled without refund
- If the duration of your Flight Experience is reduced as a result of any of your actions, including but not limited to, your late arrival, your request for a toilet break, sickness or any physical restriction which affects your experience in the Flight Experience simulator, you will not be entitled to any compensation or a refund
- If the Flight Experience simulator encounters technical problems which reduce the quality or duration of your Flight Experience, you will receive appropriate compensation as agreed between us. This compensation may be a rescheduling of your booking, an offer of goods or a cash refund. All compensation will be in accordance with any applicable local law
- Where a video recording of a flight has been pre-purchased or requested on the day and, for any technical reason, Flight Experience is not able to provide the appropriate recording you will only be entitled to a refund to the value of the video recording. No additional compensation will be given.
- As a condition of your purchase of a Gift Voucher and your agreement to use the Flight Experience simulator, you agree to release and indemnify Flight Experience and all of its employees, agents and contractors from and against all actions, claims, demands, losses, damages, costs and expenses of whatever nature which any of them may suffer, incur or become liable to as a result of your use of the Flight Experience simulator. You appreciate that the experience will have effects which vary with each individual. It is your sole responsibility to determine whether you are physically capable of using the simulator.
- The Flight Experience Simulator replicates the flight deck of an aircraft and requires a degree of physical mobility for entering and exiting that may not be suitable for some people. In addition, the visual system used is a LCD data projected visual running at 60 Hz. Please check with us prior to your Flight Experience if you have any concerns about any physical restrictions that may affect your experience.
