Frequently Asked Questions

Booking & Buying FAQ

You can book right here online! Alternatively, you can either book in person at a Flight Experience store, or by phone. Please check our Contact Us page for exact store details.

Simple! click this link. It will take you to our gift card redemption page. Alternatively, just go through the process of booking a new experience, then you can add your gift card during the payment process.

Gift vouchers expire 12 months* after purchase. Depending on the voucher, extensions may be possible although these could come at extra cost. Call us for more information.

You will receive an email containing all of the information about your experience and booking. You can also choose to receive a physical 'retro-style' Boarding Pass in the name of the flyer and sent to a nominated address. The Boarding Pass is an optional extra, chosen at checkout.

Yes, when you purchase online you can choose a date and time you wish to fly.  

Yes, and its easy! when you go to book in your pre-purchased experience, all you have to do is select the experience you actually want and it will simply ask you to pay the difference after adding in your voucher code.

Basically any 737 or Virtual Reality simulator experience. Most of our Gift Cards are labeled with a specific simulator and duration. However, that's just to show what the purchaser intended and, in reality, its a monetary gift card that can be used on any experience. Upgrade, switch simulators, the choice is yours! Just keep in mind that Gift Cards and any unused or unusable credit are non-refundable.

General Questions:

Absolutely not, these packages can be tailored to suit the level of knowledge and experience you have.

Yes. These packages are designed to give you as much hands on flying as you can handle.

No, you can do any flight package without any prior experience.

Yes you will. Our instructors will tailor the briefing and flight to suit your level of skill. We can cater for the completely inexperienced right through to professional pilots.

It depends on the experience. The standard 737 experiences are conducted one on one with your instructor. We have 'Multi' experiences in the 737 simulator which can have up to 4 participants. As we have two Virtual Reality simulators, these can be run in pairs. 

Yes you can. There is seating for two extra people to join you during your flight. There is no extra charge for this.

Our recommended minimum age is 8, although we suggest checking out our section for Kids Experiences if they are around 8-12yo. Younger children must be supervised by a parent or guardian. There is no maximum age.

Yes it is. If you or the person you’re buying this voucher for has an issue with being in a confined space, please call your local store and visit the simulator prior to purchasing a voucher.

Yes it does; our simulators have been certified by a number of Civil Aviation Authorities around the world. Our simulators have been approved for various levels of training in the USA, New Zealand, Australia and Thailand.

Our simulator is a fixed base device. However the immersion experience combined with the fidelity of visuals, sound and vibration give you an amazing sensory experience. Many customers express the feeling of movement while in the experiences.

Yes. If you didn’t purchase the video or photos online, you (or your nominated recipient) can still arrange and buy it on the day of the flight.

Refund requests made within seven days of purchase will incur an admin cost of 10% of the purchase price. Refunds are not granted after the seven day period. Refunds are only available to the purchaser for valid bookings. Gift Cards & Vouchers are only valid at the Flight Experience store of issue. You can change the day or time of any booking up to 48 hours prior to your booked time. Cancellation or change of your booking within 48 hours of the booked time could incur a re-booking fee. If you do not show up for your booked experience and you have not changed the booking at least 48 hours prior to the experience, your booking may be cancelled without refund. See our website for full list of terms & conditions.

Yes, our online purchasing is processed by Stripe.com a world leading payment provider. We do not collect or have visibility of your payment information.